Ordering Online
Online purchasing is available using our World Pay Shopping Cart.
World Pay uses a secure server to protect your financial information.
For more infomation on how World Pay works
Click Here
We value our customers and wish to assure you that information provided to us is confidential and will not be divulged to any third party other than World Pay for the sole purpose of processing your order.
This site operates an authenticated Privacy Policy which you can view by clicking on the Privacy Policy link at the bottom of the home page. If you do not want your contact details to be held by Witchbeads following order completion, please e-mail us and we will delete them immediately.
Please note, we DO NOT retain any card card details on this site.
Minimum Order Amount
Due to the transaction costs of processing an order, we have a nominal minimum order value of £5.00. If the value of your order (without postage costs) is below this amount, you will be informed when viewing your shopping cart.
Postage & Packing
Postage Costs
orders £5 - £10 p&p £1.50
orders £10 - £20 p&p £2.00
orders £20 - £40 p&p £3.00
*Special Delivery
p&p £4.55
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Goods will be sent by First Class post unless
Special Delivery is requested.
*Special Delivery guarantees next working day
delivery by 1pm (Royal Mail exceptions apply), on orders despatched by us before 3pm. A
signature is required upon receipt.
NOTE: Special Delivery Orders despatched on a Friday will be
delivered the following Monday.
For UK customers, postage and packing will
be added at checkout and included in your World Pay payment, if using our order form prices can be found on the
form
For Oversea Buyers, Please email me first for prices as these
can vary sales@witchbeads.com
Ordering By Mail
PLEASE NOTE We can not accept credit card orders via mail
order as credit card transactions can only be processed via World Pay at
present.
Place your order by printing off our
Order Form
making cheques payable to Witch Beads Ltd and sending it to the address
printed on the form.
To save us both time, please date and sign your cheque, but do not fill in the amount.
Add a nominal 10% to your calculated total (to cover possible errors etc.) and write "not to exceed £......" underneath your signature.
This is completely secure and allows for minor adjustments if, for example, any item is out of stock.
Ordering Via E Mail
PLEASE DO NOT Send your credit cards details via Email.
Please email your order to us at
sales@witchbeads.com.
Please ensure when ordering via E Mail you include the following Item
Code/s, Colour Or Style, Qty, Price & Total Price Please Don't forget to
include the necessary postage/delivery details.
Despatch
Our aim is to despatch orders placed before 2pm Monday-Friday on the same
day. On some occasions this may not be possible but every attempt will
be made to despatch your order within 48hrs.
Quality
Our beads are of the highest quality, but colour
does occasionally vary from batch to batch, so we suggest that you buy
sufficient quantities to complete your project.
If colour fastness is an issue, it is advisable to
consider testing before use, we do not test for colour fastness.
Weights
All weights and quantities are approximations and may vary slightly in
weight and content.
Returns and Refunds
Our quality of service and goods is such that
returns should not be necessary, if however you have reason be
dissatisfied please contact us by telephone
01908
311243, we will be happy to help resolve the situation promptly.
If an item is found to be faulty, or is not the item you ordered, we
will immediately replace it or refund your payment providing you notify
us by telephone within
48 hours
of receipt, 01908 311243.
If the item is not faulty and your order has been correctly
processed, we will exchange it or refund the price of the item
(excluding carriage and packing), provided that it is returned within 14
days, with its seal intact.
For your own protection, always obtain and retain proof of posting.
Contacting Us
If you have any questions with regard to our items, methods of
payment you can contact us via
email
www.witchbeads.com
Witch Beads Ltd, PO Box 7003, Milton Keynes. Bucks.
MK13 7YW
Email -
info@witchbeads.com
Fax - 01908 311243
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